Refund & Cancellation Policy

Last updated: July 06, 2026

The short version: your refund rights depend on the fare rules of the ticket you bought, plus the rules below. Your agent will tell you before ticketing whether your fare is refundable, changeable with a fee, or non-refundable — and it will also be stated on your confirmation email.

1. 24-hour cancellation

For tickets on flights to, from, or within the United States booked at least 7 days before departure, you may cancel within 24 hours of booking for a full refund of the fare, consistent with US Department of Transportation rules. Our own service fee for the original booking may still apply where permitted; any such fee is disclosed before you pay.

2. After 24 hours

Refundable fares: can be cancelled for a refund of the fare, less any airline cancellation penalty and applicable agency service fee.
Non-refundable fares: the fare is generally not returned in cash. Depending on the airline, you may receive a travel credit valid for future travel, less airline penalties. Taxes that are refundable by law will be refunded.
Partially used tickets: refunds, if any, are calculated per the airline's fare rules and are often minimal.
No-show: failing to cancel before departure usually forfeits the full ticket value under airline rules.

3. Changes instead of cancellation

Many fares allow date or routing changes for an airline change fee plus any fare difference. If a change is cheaper than cancelling, our agents will tell you. Agency service fees for processing changes are disclosed before the change is made.

4. Airline-initiated cancellations and major schedule changes

If the airline cancels your flight, or makes a significant schedule change and you decline the alternative offered, you are entitled to a refund of the unused ticket value under the airline's policy and applicable regulations. We do not charge our own fee for processing refunds caused by airline cancellations. See our Flight Schedule Change page for how we handle these situations.

5. How to request a cancellation or refund

Call our toll-free desk at +1 (866) 652-7687 (24/7) or email support@xtcflyservice.com with your booking reference.
Your agent will confirm your fare rules, any penalties, and the exact refund amount before processing anything.
You'll receive a written confirmation of the cancellation and the expected refund by email.

6. Refund processing time

Once the airline approves a refund, we submit it promptly. Refunds to credit or debit cards are typically returned to the original payment method within 7–14 business days of airline approval, though airline processing can take up to one or two billing cycles in some cases. Travel credits are issued per the airline's timeline.

7. Service fees

Agency service fees compensate work already performed and are non-refundable once the service is completed, except: (a) where we made an error, (b) where the refund results from an airline-initiated cancellation, or (c) where applicable law requires otherwise.

8. Questions

If anything about your fare rules is unclear, ask before you buy — that's what the desk is for. +1 (866) 652-7687, 24/7.